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terms of business


Butterworth Spengler Facilities Ltd believe it is important for customers to know with whom they are dealing and to be assured that the cycle insurance product they are purchasing is genuine and backed not only by a major insurer but also by the protections which the insurance market and the financial services market have implemented to avoid customers being let down.

CycleSure cycle insurance is underwritten by Hiscox Underwriting Ltd and the scheme is managed by Butterworth Spengler Facilities Ltd .

Butterworth Spengler Facilities Ltd and Hiscox Underwriting Ltd are authorised and regulated by the Financial Conduct Authority in the UK.

If you wish to assure yourself that both and Butterworth Spengler Facilities Ltd and Hiscox Underwriting Ltd are FCA authorised and regulated:

please visit the FCA website at
phone the FCA directly on 0800 111 6768 (freephone).

Butterworth Spengler Facilities Ltd,(previously trading as Butterworth Insurance Services Ltd), have been providing cycle insurance for more than 25 years and we are highly respected in this sector. You can be assured therefore that this cycle insurance is fit for purpose. However, the service we provide is transaction only, and we do not give advice or make recommendation, although it is inevitable that we will ask you questions in order for us to ensure that you obtain the correct cover and extensions of cover for your individual demands and needs. Ultimately, the decision on whether to insure with us, which type of cover to purchase, and what extensions of cover are needed, will be a matter for you to decide, and your decision will be based on your own interpretation of the information contained in the pages of this website and in any literature or documentation we may send to you.

You have a right to complain if you are dissatisfied in any way with the service we provide for you, and within the policy documents there is a formal complaints procedure. In the first instance you must write to The Managing Director, Butterworth Spengler Facilities Ltd , 20-24 Faraday Road, Wavertree Technology Park, Wavertree, Liverpool L13 1EH.

A full copy of the Terms Of Business under which we operate is available by clicking on the link below:

Terms Of Business Agreement