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privacy policy


1. Our Commitment to You

Butterworth Spengler Facilities Ltd is committed to protecting the privacy of all those who visit and use this website. This Privacy Policy is to inform you about the data we will collect about you, how the data is stored and how it is used.

Butterworth Spengler Facilities Ltd is an independent insurance broker whose offices are at 20-24 Faraday Road, Wavertree Technology Park, Liverpool, L13 1EH, and is an England and Wales Registered Company No. 1593973. The company is authorised and regulated by the Financial Services Authority for the transaction of general insurance business in the UK.

2. Your Acceptance

By visiting our website you accept the regime and practices outlined in our Privacy Policy. Should any dispute arise regarding privacy then such dispute will be subject to the content of the Privacy Policy and of our Terms of Use. We have the right to change our terms and practices at any time and we are not obliged to notify you of such changes. The onus is on you, therefore, to check our Privacy Policy and our Terms of Use on a regular basis so that you may become aware of any changes made. If you continue to use the website after we have made any changes to the Privacy Policy or the Terms of Use you will be deemed to have tacitly accepted such changes.

3. The Information we Collect

(a) Personal details

Your personal details will include, but will not necessarily be limited to, the following: name, address, postcode, date of birth, email address, telephone number/s, gender, claims experience, cycles, credit/debit card information, any other relevant details.

Such information held by us, either electronically or in hard copy, will only be used for insurance administration purposes including claims investigation, prevention of fraud and money laundering activity, in connection with any Policy of Insurance or premium quotation issued by us to you. We guarantee that this information will not be passed on to any other party or for any reason not directly connected with your Contract of Insurance with us.

(b) Information Exchange

We exchange information with other approved organisations, such as loss adjusters, for underwriting, claims and fraud prevention purposes, and in addition, we may disclose information to other parties where this is required or permitted by law and by any relevant Data Protection legislation.

(c) We only deal with you

In order to comply with the Data Protection legislation and to guarantee your privacy and security, it is our policy to deal with only you, i.e. the person named on the Schedule of Insurance. Unless you instruct us in writing to the contrary we will not deal with, accept instructions from, or discuss your affairs, with any other party, other than in extreme and exceptional circumstances.

(d) Changing your data

A full copy of all of the data that we hold about you in our database can be obtained by you but you must make the request in writing to The Managing Director, Butterworth Spengler Facilities Ltd, 20-24 Faraday Road, Wavertree Technology Park, Liverpool, L13 1EH. We have the right to charge an administration fee for providing the service.

4. System Security

Our website and database is hosted by Applied Interactive Media Ltd, Goodyear Business Park, New Street, Mawdesley, Lancashire, L40 2QP. Their procedures with regard to data warehousing, access and disclosure of information are all in accordance with appropriate Data Protection Legislation.

We do not store or keep any credit card or debit card details on our system.

We must point out to you that emails are not guaranteed to be totally secure, and we recommend that you bear this in mind before you send any personal or confidential information to us by email. If you do so then this will be considered to be at your own risk.

5. Cookies

Our site uses cookies which don't contain any personal information - Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. Cookies can also help us to track and target the interests of our users in order to enhance the experience on our site. If a user rejects the cookie, they can still use our site. For more detailed information about cookies visit